Ellomatt Full Warranty Policy – Detailed Terms & Conditions

Welcome to the official warranty guide for all Ellomatt products. We believe in transparency, quality, and the importance of long-term trust with our customers. This policy outlines exactly what is covered, for how long, and under what conditions, depending on the product category.

Mattresses (10-Year Extended Warranty with Certificate)

Models: AVOCADO, GRAPE, CHOCOLATE, LAVANDER, CAMOMILE, ORANGE, CHERRY

• Coverage: 10 years only with the physical signed warranty certificate inside the box
• Without certificate: 2-Year EU legal warranty applies

Covered Defects:

• Manufacturing or material defects
• Structural issues during normal use (e.g., core deformation)
• Zipper or cover failures due to factory issues

Not Covered:

• Comfort preferences (firmness, height, feel)
• Damage from spills, pets, or bad base

Requirements: Use with a flat, breathable, undamaged base + signed certificate + proof of purchase

Pillows (2-Year Standard Warranty)

Models: Loom™, Mellow™, Terra™, Nomad™, Plume™

• Coverage: 2 years from date of purchase
• Covered: Stitching or material defects, zippers

Not Covered:

• Natural loft reduction
• Washing or drying damage

Care Notes:

• Mellow: do not wash or soak
• Loom: refillable HCS fiber, surface clean only
• Terra, Nomad, Plume: gentle wash allowed, avoid dryer heat

Mattress Protectors (2-Year Warranty)

Models: ElloGuard™ Standard, ElloGuard™ Fluffy

Covered: Defects in waterproof layer, stitching, elastic

Not Covered: Shrinking, melting or damage from wash cycles

Care: Cold to 40ºC wash, low heat dry, no bleach or iron

Comforters / Duvets (2-Year Warranty)

Models: Summer™, Winter™, All-Season™

Covered: Stitching flaws, clip malfunctions, fabric defects

Not Covered: Loss of loft, improper washing or storage

Care: Use a large-capacity machine, dry well, use covers

Fragrance Sprays (2-Year Warranty)

Models: Soft Dream™, Pure Snooze™, Sweet Nap™

Covered: Malfunctioning spray top, leakage, or altered scent on arrival

Not Covered: Exposure to sun/heat, misuse (skin, eyes)

Storage: Keep upright in cool, shaded area

Use: Spray 20 cm away from textiles, test on small area first

Warranty Validity Conditions

• Must present proof of purchase
• Mattress claims over 2 years must include the signed physical certificate
• Normal residential use only
• No signs of misuse or unsuitable base

Not Covered Under Warranty (All Products)

• Comfort or firmness preferences
• Wear and tear from use
• Stains, burns, odors, cuts, mold, or pet damage
• Incorrect washing or drying
• Products used in commercial, rental or short-term stay settings
• Items marked “final sale”, “refurbished”, “display”

How to Make a Claim

Email: orders@ellomatt.com

1. Attach invoice or order confirmation
2. For mattresses, include photo or scan of signed warranty certificate
3. Explain the issue and how it affects use
4. Include photos or video clearly showing the defect
5. Add info or photo of bed base, if applicable

Legal Notice

• Warranty is non-transferable and tied to original buyer
• Repairs or replacements do not reset the warranty period
• Complies with Regulation (EU) 2019/771 on consumer goods

Ellomatt LDA

Ellomatt – Sleep well, rest assured.